Help / FAQ

Questions


Does Heroine Clothing have a Mailing Address?
How do your shirts fit?
How much is shipping?
I placed an order, why have I not recieved it yet?
I entered the wrong shipping address how do I change it?
What is your Return Policy?
What forms of payment do you accept?
How secure is this store?
Do you except money order purchases?
Do you want to carry Heroine Clothing in your store?
Will you send me a free sticker?
Can we barter?
Is it true Jon drinks straight tequila?
We heard Heroine Clothing has dogs. True or False?
How can I get my band endorsed?



Answers


Does Heroine Clothing have a Mailing Address?
Heroine Clothing
P.O. Box 152
Hillsdale, NJ 0764

How do your shirts fit?
Heroine Clothing Sizing Chart

Men’s Sizing Chart (inches)
S M L XL 2XL
Size: 34-36 38-40 42-44 46-48 48-50
Chest: 34-36 38-40 42-44 46-48 48-50
Natural Waist: 30-32 32-33 33-34 36-38 40-42

Women's Sizing Chart (inches)
S M L XL
Size: 0-2 4-6 8-10 12-14
Chest: 30-32 32-34 36-38 40-42
Natural Waist: 25-26 27-28 30-32 33-35


*Heroine Clothing is manufactured using the softest, thinnest 100% ring-spun cotton and cotton/poly blends by American Apparel™ and screen printed with quality inks to last the life of the fabric.


How much is shipping?
Shipping rates are calculated in advance, based on the size of your order and the country of destination.

Our approximate shipping charges are:
Single item (domestic): $4.95
Each additional item (domestic): $1.25
Single item (international): $9.25
Each additional item (international): $3.25

I placed an order, why have I not recieved it yet?
All items are shipped within 2 to 7 business days once we have received notification of your order.
If it has been over 2 weeks and you still don't have your order, please contact us.
Please make sure you include your Invoice #.

I entered the wrong shipping address how do I change it?
Please email through our contact page with your order ID number and address change as soon as you can. We will try and make sure the address gets changed in time before your package is mailed.

Items are shipped via standard USPS mail, and should take 1 week from shipping date to reach you. In some cases 2 weeks at the latest. International orders usually take about 1-2 weeks to deliver.

What is your Return Policy?
Merchandise may only be returned if we have made a mistake and sent you the wrong order/item or if you received a damaged item. All returns must be within 30 DAYS of original purchase.
Please include the new size/design/color when sending back.
Mail all returns/exchanges to:
Heroine Clothing
P.O. Box 152
Hillsdale, NJ 07642

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.


How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)

Do you except money order purchases?
We do accept money order purchases! For Money ordering please send a quick note outlining the item (including if its for mens or women), color and size. The money order should be made out to 'Heroine Clothing' in the amount of the item(s) cost on the website plus $4.60 for the first item and an additional $1.50 for each additional item to cover shipping costs. For those purchasing outside of the US an additional $9.00 should be added to the total amount to cover oversea shipping. Please do not send cash. Please mail money order and product information to:

Heroine Clothing
P.O. BOX 152
Hillsdale, NJ 07642

Do you want to carry Heroine Clothing in your store?
For all inquries please contact us by visiting our contact page.

Will you send me a free sticker?
Sure just mail a self addressed envelope with a stamp on it to us and we will send you a free sticker.

Can we barter?
Sure...why not...hit us up through our contact page. If we are interested we will be in touch.

Is it true Jon drinks straight tequila?
That would be a yes.

We heard Heroine Clothing has dogs. True or False?
That would be none other than Mr. Jacobs & Mr. Sams. Pictures coming soon!

How can I get my band endorsed?
Please send a press kit to:
Heroine Clothing
Attn: Endorsements
P.O. Box 152
Hillsdale, NJ 07642

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